Check Point Software - Check Point Direct Enterprise Support Premium
Extended service agreement - replacement - on-site - 24x7 - response time: 2 h
Check Point Software
CPES-SS-PREMIUM-2HRS-ONSITE
N/A
N/A
New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | Check Point Direct Enterprise Support Premium - extended service agreement - on-site |
| Type | Extended service agreement |
| Service Included | Replacement |
| Location | On-site |
| Response Time | 2 hours |
| Service Availability | 24 hours a day / 7 days a week |
| General | |
| Service Included | Replacement |
| Location | On-site |
| Response Time | 2 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Details | |
| Service & Support | Extended service agreement - replacement - on-site - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - response time: 30 min - availability: 24 hours a day / Monday-Sunday - 10 contacts / severity level 1 ¦ Technical support - phone consulting - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - 10 contacts / severity level 2 ¦ Technical support - web support - response time: 30 min - availability: 24 hours a day / Monday-Sunday - 10 contacts / severity level 1 ¦ Technical support - web support - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - 10 contacts / severity level 2 ¦ Product info support - web knowledge base access ¦ New releases update |