Quantum - Quantum StorageCare Gold Support Plan, All Zones
Extended service agreement - parts and labor (for switch chassis) - 3 years - on-site - 24x7 - response time: 4 h - for Brocade 6505
Quantum
SBRM5-SFXX-GL30
N/A
N/A
New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | Quantum StorageCare Gold Support Plan, All Zones - extended service agreement - 3 years - on-site |
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours (for critical issues) |
| Service Availability | 24 hours a day / 7 days a week |
| Covered Configurations | Switch chassis |
| Designed For | Brocade 6505 |
| General | |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours (for critical issues) |
| Service Availability | 24 hours a day / 7 days a week |
| Covered Configurations | Switch chassis |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 3 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - for critical problems ¦ Extended service agreement - parts and labor - 3 years - on-site - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - for major problems ¦ Extended service agreement - parts and labor - 3 years - on-site - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - for minor problems ¦ Technical support - phone consulting - 3 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity common ¦ Technical support - phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - for critical problems ¦ Technical support - remote monitoring - 3 years ¦ Product info support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Training - 3 years ¦ Extended service agreement - loaner - 3 years ¦ New releases update - 3 years |
| Compatibility Information | |
| Designed For | Brocade 6505 |