Cisco - Cisco Technical Support for Cisco Ultra-Reliable Wireless Backhaul Products

Technical support - for Cisco FM Ponte kit - phone consulting - 3 years - 15x5 - response time: 6 business hours

Cisco
SVS-FMS-3Y-PONTE
N/A
N/A
New

Price: $176.00

MSRP: $200.09

Product Description

Additional Details

What's Included

Specifications

Main Specifications
Product Description Cisco Technical Support for Cisco Ultra-Reliable Wireless Backhaul Products - technical support - for Cisco FM Ponte kit - 3 years
Service & Support Technical support
Service Included Phone consulting
Full Contract Period 3 years
Response Time 6 business hours
Service Availability 15 hours a day / 5 days a week
Software Title Cisco FM Ponte kit
General
Type Technical support
Service Included Phone consulting
Full Contract Period 3 years
Response Time 6 business hours
Service Availability 15 hours a day / 5 days a week
Software
Software Title Cisco FM Ponte kit
Installation Type Hosted
Hosted Service Type SaaS
Details
Service & Support Phone consulting - 3 years - response time: 6 business hours - availability: 15 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 3 years - response time: next business day - availability: after business hours / Monday-Sunday - severity level 1 ¦ Phone consulting - 3 years - response time: 1 business day - availability: 15 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 3 years - response time: 2 business days - availability: 15 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 3 years - response time: 3 business days - availability: 15 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 3 years - response time: 1 business day - availability: 15 hours a day / Monday-Friday ¦ Web knowledge base access - 3 years ¦ New releases update - 3 years

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