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VMware - VMware RemoteHelp Plus
Shared Cloud - Subscription license (2 years) + VMware Production Support for Cloud Products - 1 user - hosted - monthly fee
VMware
RSU-AVRHPP-24MT0-C2S
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Product Description
Additional Details
What's Included
Main Specifications | |
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Product Description | VMware RemoteHelp Plus - Shared Cloud - subscription license (2 years) + VMware Production Support for Cloud Products - 1 user |
Product Type | Subscription license - 2 years |
Category | Business applications - technical support & helpdesk software |
Installation Type | Hosted - SaaS |
License Qty | 1 user |
Bundled Support | VMware Production Support for Cloud Products |
Licensing Details | Monthly fee |
Service & Support | Technical support |
General | |
Category | Business applications - technical support & helpdesk software |
Product Type | Subscription license - 2 years |
Installation Type | Hosted - SaaS |
Bundled Support | VMware Production Support for Cloud Products |
Service & Support | |
Type | Emergency phone consulting - 2 years / 12 contacts - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 2 years / 12 contacts - response time: 4 business hours - availability: 10 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 2 years / 12 contacts - response time: 8 business hours - availability: 10 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 2 years / 12 contacts - response time: 12 business hours - availability: 10 hours a day / Monday-Friday - severity level 4 ¦ Web support - 2 years ¦ E-mail consulting - 2 years ¦ Web knowledge base access - 2 years ¦ New releases update - 2 years ¦ Remote monitoring - 2 years ¦ Technical support - 2 years - severity critical |
Licensing | |
License Qty | 1 user |
Details | Monthly fee |