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Veritas - HPE Tech Care Basic Service
Extended service agreement - parts and labor - 4 years - on-site - 9x5 - response time: NBD - government - for NetBackup Flex Scale HPE
Veritas
32876-M4213
N/A
N/A
New
Product Description
Additional Details
What's Included
Main Specifications | |
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Product Description | HPE Tech Care Basic Service - extended service agreement - 4 years - on-site |
Type | Extended service agreement |
Service Included | Parts and labor |
Location | On-site |
Full Contract Period | 4 years |
Response Time | Next business day |
Service Availability | 9 hours a day / 5 days a week |
Pricing Type | Government |
Designed For | NetBackup Flex Scale HPE |
General | |
Service Included | Parts and labor |
Location | On-site |
Full Contract Period | 4 years |
Response Time | Next business day |
Service Availability | 9 hours a day / 5 days a week |
Pricing Type | Government |
Details | |
Service & Support | Extended service agreement - parts and labor - 4 years - on-site - response time: NBD (distance from customer site - 100 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 4 years - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - knowledge base access - 4 years ¦ Technical support - remote diagnosis - 4 years ¦ Technical support - visual remote guidance - 4 years ¦ New releases update - 4 years ¦ Extended service agreement - parts and labor - 4 years - on-site - response time: 2 business days (distance from customer site - 200 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - web support - 4 years ¦ Extended service agreement - parts and labor - 4 years - on-site - response time: 3 business days (distance from customer site - 300 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday |
Compatibility Information | |
Designed For | VERITAS NetBackup Flex Scale HPE |