Extended service agreement - advance parts replacement - 1 year - response time: next business day - availability: 8 hours a day / Monday-Friday ¦ Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year