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Main Specifications
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Product Description
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Cisco Partner Support Service TelePresence Video - extended service agreement - 1 year - shipment
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Type
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Extended service agreement
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Service Included
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Advance parts replacement
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Location
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Shipment
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Full Contract Period
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1 year
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Response Time
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Next business day
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Service Availability
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8 hours a day / 5 days a week
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Designed For
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P/N: CS-BOARD55=, CS-BOARD55-K9, CS-BOARD55-K9-RF, CS-BOARD55S=, SPARK-BOARD55=, SPARK-BOARD55-K9, SPARK-BOARD55K9-RF, SPARK-BOARD55K9-WS
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General
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Service Included
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Advance parts replacement
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Location
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Shipment
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Full Contract Period
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1 year
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Response Time
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Next business day
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Service Availability
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8 hours a day / 5 days a week
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Details
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Service & Support
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Extended service agreement - advance parts replacement - 1 year - shipment - response time: next business day - availability: 8 hours a day / Monday-Friday ¦ Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 4 hours - availability: business hours / Monday-Friday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 72 hours - availability: business hours / Monday-Friday - severity level 3 ¦ Technical support - phone consulting - 1 year - response time: 96 hours - availability: business hours / Monday-Friday - severity level 4 ¦ Technical support - remote diagnosis - 1 year ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year ¦ Intrusion definitions update - 1 year
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Compatibility Information
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Designed For
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P/N: CS-BOARD55=, CS-BOARD55-K9, CS-BOARD55-K9-RF, CS-BOARD55S=, SPARK-BOARD55=, SPARK-BOARD55-K9, SPARK-BOARD55K9-RF, SPARK-BOARD55K9-WS
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