Shared Cloud - Subscription license (1 year) + 1 Year VMware SaaS Basic Support - 1 user - hosted - prepaid - requires VMware deployment services for SSO/CRM integration, minimum initial purchase of 200 licenses
| Main Specifications | |
|---|---|
| Product Description | VMware RemoteHelp Plus - Shared Cloud - subscription license (1 year) + 1 Year VMware SaaS Basic Support - 1 user |
| Product Type | Subscription license - 1 year |
| Category | Business applications - technical support & helpdesk software |
| Installation Type | Hosted - SaaS |
| License Qty | 1 user |
| License Pricing | Prepaid |
| Bundled Support | 1 Year VMware SaaS Basic Support |
| Licensing Details | Requires VMware deployment services for SSO/CRM integration, minimum initial purchase of 200 licenses |
| Service & Support | New releases update |
| General | |
| Category | Business applications - technical support & helpdesk software |
| Product Type | Subscription license - 1 year |
| Installation Type | Hosted - SaaS |
| Bundled Support | 1 Year VMware SaaS Basic Support |
| Service & Support | |
| Type | Emergency phone consulting - 1 year / 4 contacts - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year / 4 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 4 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year / 4 contacts ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ New releases update - 1 year ¦ Remote monitoring - 1 year |
| Licensing | |
| License Qty | 1 user |
| License Pricing | Prepaid |
| Details | Requires VMware deployment services for SSO/CRM integration, minimum initial purchase of 200 licenses |