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- Business & Productivity Software
- HelpDesk & Inventory Systems
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Main Specifications
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Product Description
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VMware RemoteHelp Plus - Shared Cloud - subscription license (3 years) + VMware SaaS Basic Support - 1 user
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Product Type
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Subscription license - 3 years
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Category
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Business applications - technical support & helpdesk software
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Installation Type
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Hosted - SaaS
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License Qty
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1 user
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License Pricing
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Prepaid
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Bundled Support
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VMware SaaS Basic Support
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Licensing Details
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Requires VMware deployment services for SSO/CRM integration, minimum initial purchase of 200 licenses
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Service & Support
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New releases update
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General
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Category
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Business applications - technical support & helpdesk software
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Product Type
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Subscription license - 3 years
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Installation Type
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Hosted - SaaS
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Bundled Support
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VMware SaaS Basic Support
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Service & Support
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Type
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Emergency phone consulting - 3 years / 12 contacts - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 3 years / 12 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 3 years / 12 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 3 years / 12 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 3 years / 12 contacts ¦ Web knowledge base access - 3 years ¦ Web support - 3 years ¦ New releases update - 3 years ¦ Remote monitoring - 3 years
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Licensing
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License Qty
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1 user
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License Pricing
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Prepaid
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Details
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Requires VMware deployment services for SSO/CRM integration, minimum initial purchase of 200 licenses
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