- Applications
- Business & Productivity Software
- HelpDesk & Inventory Systems
- Back to Results
Main Specifications
|
---|
Product Description
|
VMware RemoteHelp Standard - Shared Cloud - subscription license (2 years) + 2 Years VMware SaaS Basic Support - 1 user
|
Product Type
|
Subscription license - 2 years
|
Category
|
Business applications - technical support & helpdesk software
|
Installation Type
|
Hosted - SaaS
|
License Qty
|
1 user
|
License Pricing
|
Academic, prepaid
|
Bundled Support
|
2 Years VMware SaaS Basic Support
|
Licensing Details
|
Requires VMware deployment services for SSO/CRM integration, minimum initial purchase of 200 licenses
|
Service & Support
|
New releases update
|
General
|
---|
Category
|
Business applications - technical support & helpdesk software
|
Product Type
|
Subscription license - 2 years
|
Installation Type
|
Hosted - SaaS
|
Bundled Support
|
2 Years VMware SaaS Basic Support
|
Service & Support
|
---|
Type
|
Emergency phone consulting - 2 years / 8 contacts - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 2 years / 8 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 2 years / 8 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 2 years / 8 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 2 years / 8 contacts ¦ Web knowledge base access - 2 years ¦ Web support - 2 years ¦ New releases update - 2 years ¦ Remote monitoring - 2 years
|
Licensing
|
---|
License Qty
|
1 user
|
License Pricing
|
Academic, prepaid
|
Details
|
Requires VMware deployment services for SSO/CRM integration, minimum initial purchase of 200 licenses
|