Shared Cloud - Subscription license (2 years) + VMware SaaS Production Support - 1 user - hosted - prepaid - requires VMware deployment services for SSO/CRM integration, minimum initial purchase of 200 licenses
| Main Specifications | |
|---|---|
| Product Description | VMware RemoteHelp Standard - Shared Cloud - subscription license (2 years) + VMware SaaS Production Support - 1 user |
| Product Type | Subscription license - 2 years |
| Category | Business applications - technical support & helpdesk software |
| Installation Type | Hosted - SaaS |
| License Qty | 1 user |
| License Pricing | Prepaid |
| Bundled Support | VMware SaaS Production Support |
| Licensing Details | Requires VMware deployment services for SSO/CRM integration, minimum initial purchase of 200 licenses |
| Service & Support | New releases update |
| General | |
| Category | Business applications - technical support & helpdesk software |
| Product Type | Subscription license - 2 years |
| Installation Type | Hosted - SaaS |
| Bundled Support | VMware SaaS Production Support |
| Service & Support | |
| Type | Emergency phone consulting - 3 years / 18 incidents - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 3 years / 18 incidents - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 3 years / 18 incidents - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 3 years / 18 incidents - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 3 years / 18 incidents ¦ Web knowledge base access - 3 years ¦ Web support - 3 years ¦ New releases update - 3 years ¦ Remote monitoring - 3 years ¦ Technical support - 3 years - severity critical |
| Licensing | |
| License Qty | 1 user |
| License Pricing | Prepaid |
| Details | Requires VMware deployment services for SSO/CRM integration, minimum initial purchase of 200 licenses |