Technical support - add-on license - $100000 of NGFW - Palo Alto Enterprise Support Agreement - phone consulting - 1 year - 24x7 - response time: 1 h
| Main Specifications | |
|---|---|
| Product Description | Palo Alto Networks Premium Support Program - technical support - 1 year |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| License Type | Add-on license |
| License Qty | $100000 of NGFW |
| Licensing Program | Palo Alto Enterprise Support Agreement |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| License Type | Add-on license |
| License Qty | $100000 of NGFW |
| Licensing Program | Palo Alto Enterprise Support Agreement |
| Details | |
| Service & Support | Phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Phone consulting - 1 year - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ New releases update - 1 year |