VMware Advanced Monitoring powered by ControlUp Remote DX (Term) Add-on to Horizon/Horizon Apps (Term/Perpetual) or Horizon/Horizon Apps Subscription (SaaS) - (Add-On to Core) - subscription license (2 years) + VMware Production Support for Cloud Products - 10 named users
Product Type
Subscription license - 2 years
Category
Online & appliance based services - remote monitoring & management
Installation Type
Hosted - SaaS
License Qty
10 named users
License Pricing
Prepaid
Licensing Program
VMware Subscription Purchasing Program (SPP), VMware Hybrid Purchasing Program (HPP)
Bundled Support
VMware Production Support for Cloud Products
Service & Support
Technical support
General
Category
Online & appliance based services - remote monitoring & management
Product Type
Subscription license - 2 years
Installation Type
Hosted - SaaS
Bundled Support
VMware Production Support for Cloud Products
Service & Support
Type
Emergency phone consulting - 2 years / 12 contacts - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 2 years / 12 contacts - response time: 4 business hours - availability: 10 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 2 years / 12 contacts - response time: 8 business hours - availability: 10 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 2 years / 12 contacts - response time: 12 business hours - availability: 10 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 2 years / 12 contacts ¦ Web knowledge base access - 2 years ¦ Web support - 2 years ¦ New releases update - 2 years ¦ Remote monitoring - 2 years ¦ Technical support - 2 years - severity critical
Licensing
License Qty
10 named users
License Pricing
Prepaid
Licensing Program
VMware Subscription Purchasing Program (SPP), VMware Hybrid Purchasing Program (HPP)
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