Managed Hosting - Subscription license (3 years) + VMware Production Support for Cloud Products - 1 named user - prepaid - SPP, HPP
| Main Specifications | |
|---|---|
| Product Description | VMware Advanced Monitoring powered by ControlUp Remote DX (Term) Add-on to Workspace ONE Enterprise (perpetual or subscription) / Enterprise for VDI - Managed Hosting - subscription license (3 years) + VMware Production Support for Cloud Products - 1 named user |
| Product Type | Subscription license - 3 years |
| Category | Online & appliance based services - remote monitoring & management |
| License Qty | 1 named user |
| License Pricing | Prepaid |
| Licensing Program | VMware Subscription Purchasing Program (SPP), VMware Hybrid Purchasing Program (HPP) |
| Bundled Support | VMware Production Support for Cloud Products |
| Service & Support | Technical support |
| General | |
| Category | Online & appliance based services - remote monitoring & management |
| Product Type | Subscription license - 3 years |
| Bundled Support | VMware Production Support for Cloud Products |
| Service & Support | |
| Type | Emergency phone consulting - 3 years / 18 incidents - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 3 years / 18 incidents - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 3 years / 18 incidents - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 3 years / 18 incidents - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 3 years / 18 incidents ¦ Web knowledge base access - 3 years ¦ Web support - 3 years ¦ New releases update - 3 years ¦ Remote monitoring - 3 years ¦ Technical support - 3 years - severity critical |
| Licensing | |
| License Qty | 1 named user |
| License Pricing | Prepaid |
| Licensing Program | VMware Subscription Purchasing Program (SPP), VMware Hybrid Purchasing Program (HPP) |