Extended service agreement - advance hardware replacement (for 2xMPMRx-S cards, no clariti licenses) - 1 year - shipment - business hours - response time: NBD - must be purchased with service contract - for Poly RMX 2000; Poly - Polycom RMX 2000
Poly+ Partner - extended service agreement - 1 year - shipment
Type
Extended service agreement
Service Included
Advance hardware replacement
Location
Shipment
Full Contract Period
1 year
Response Time
Next business day
Service Availability
Business hours
Pricing Type
Must be purchased with service contract
Covered Configurations
2xMPMRx-S cards, no clariti licenses
Designed For
Poly RMX 2000; Poly - Polycom RMX 2000
General
Service Included
Advance hardware replacement
Location
Shipment
Full Contract Period
1 year
Response Time
Next business day
Service Availability
Business hours
Pricing Type
Must be purchased with service contract
Covered Configurations
2xMPMRx-S cards, no clariti licenses
Details
Service & Support
Extended service agreement - advance hardware replacement - 1 year - shipment - response time: NBD ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday
Compatibility Information
Designed For
Poly RMX 2000 ¦ Poly - Polycom RMX 2000
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