Extended service agreement - advance hardware replacement (for Telehealth Cart - integrated unit which includes Telehealth Station) - 1 year - shipment - response time: NBD - for Poly Telehealth Cart
| Main Specifications | |
|---|---|
| Product Description | Poly+ Partner - extended service agreement - 1 year - shipment |
| Type | Extended service agreement |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Covered Configurations | Telehealth Cart - integrated unit which includes Telehealth Station |
| Designed For | Poly Telehealth Cart |
| General | |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Covered Configurations | Telehealth Cart - integrated unit which includes Telehealth Station |
| Details | |
| Service & Support | Extended service agreement - advance hardware replacement - 1 year - shipment - response time: NBD ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday |
| Compatibility Information | |
| Designed For | Poly Telehealth Cart |