Tintri - Tintri Support Plans Gold (Media Will Not Be Returned)
Extended service agreement - parts and labor - 2 years - on-site - response time: NBD - for VMstore T820
Tintri
SUP-T820-GOLD-NR-2YR
N/A
N/A
New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | Tintri Support Plans Gold (Media Will Not Be Returned) - extended service agreement - 2 years - on-site |
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 2 years |
| Response Time | Next business day |
| Designed For | VMstore T820 |
| General | |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 2 years |
| Response Time | Next business day |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 2 years - on-site - response time: NBD ¦ Technical support - phone consulting - 2 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 2 years - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 2 years - response time: 12 h - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 2 years - response time: 48 h - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Technical support - e-mail consulting - 2 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 2 years - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 2 years |
| Compatibility Information | |
| Designed For | Tintri VMstore T820 |