Tintri - Tintri Support Plans Platinum
Extended service agreement - parts and labor - 2 years - on-site - response time: 4 h - for EC6000 All-Flash Series EC6030
Tintri
SUP-EC6030-11-PLAT-2YR
N/A
N/A
New
Product Description
Additional Details
What's Included
Main Specifications | |
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Product Description | Tintri Support Plans Platinum - extended service agreement - 2 years - on-site |
Type | Extended service agreement |
Service Included | Parts and labor |
Location | On-site |
Full Contract Period | 2 years |
Response Time | 4 hours |
Designed For | EC6000 All-Flash Series EC6030 |
General | |
Service Included | Parts and labor |
Location | On-site |
Full Contract Period | 2 years |
Response Time | 4 hours |
Details | |
Service & Support | Extended service agreement - parts and labor - 2 years - on-site - response time: 4 h ¦ Technical support - phone consulting - 2 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 2 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 2 years - response time: 8 h - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 2 years - response time: 12 h - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Technical support - e-mail consulting - 2 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 2 years - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 2 years |
Compatibility Information | |
Designed For | Tintri EC6000 All-Flash Series EC6030 |