IBM - IBM Business Critical Service
Extended service agreement - for IBM QRadar xx29 Appliance - 1 appliance install - subsequent - Passport - level E - 1 year - 24x7 - response time: 4 h
IBM
E0N93LL-E
N/A
N/A
New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | IBM Business Critical Service - extended service agreement - for IBM QRadar xx29 Appliance - 1 year |
| Service & Support | Extended service agreement |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | IBM QRadar xx29 Appliance |
| License Qty | 1 appliance install |
| License Pricing | Volume, subsequent / level E |
| Licensing Program | Passport Advantage |
| General | |
| Type | Extended service agreement |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | IBM QRadar xx29 Appliance |
| Installation Type | Locally installed |
| License Qty | 1 appliance install |
| License Pricing | Volume, subsequent / level E |
| Licensing Program | Passport Advantage |
| Details | |
| Service & Support | Replacement - 1 year - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - 1 year - response time: 2 business hours - availability: 9 hours a day / Monday-Friday - severity level 2/3/4 |