Extended service agreement - parts - 3 years - response time: next business day - availability: 8 hours a day (9:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 3 years