Extended service agreement - advance parts replacement - 1 year - 24x7 - response time: 4 h - for P/N: ISR4431-V/K9, ISR4431-V/K9-RF, ISR4431-V/K9-WS
| Main Specifications | |
|---|---|
| Product Description | Cisco Smart Care Service Core - extended service agreement - 1 year |
| Type | Extended service agreement |
| Service Included | Advance parts replacement |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Designed For | P/N: ISR4431-V/K9, ISR4431-V/K9-RF, ISR4431-V/K9-WS |
| General | |
| Service Included | Advance parts replacement |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Details | |
| Service & Support | Extended service agreement - advance parts replacement - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 4 hours - availability: business hours / Monday-Friday - severity level 2 ¦ Technical support - remote monitoring - 1 year ¦ Technical support - preventive maintenance - 1 year ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year |
| Compatibility Information | |
| Designed For | P/N: ISR4431-V/K9, ISR4431-V/K9-RF, ISR4431-V/K9-WS |