Cisco Smart Care Service Core - extended service agreement - 1 year
Type
Extended service agreement
Service Included
Advance parts replacement
Full Contract Period
1 year
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Designed For
P/N: VG310, VG310-RF, VG310-WS
General
Service Included
Advance parts replacement
Full Contract Period
1 year
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Details
Service & Support
Extended service agreement - advance parts replacement - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 4 hours - availability: business hours / Monday-Friday - severity level 2 ¦ Technical support - remote monitoring - 1 year ¦ Technical support - preventive maintenance - 1 year ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year
Compatibility Information
Designed For
P/N: VG310, VG310-RF, VG310-WS
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