Extended service agreement - parts and labor - 3 years - on-site - response time: next business day - availability: 10 hours a day / Monday-Friday ¦ Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 3 years - availability: 24 hours a day / Monday-Sunday