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Cisco Umbrella Platinum
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Main Specifications
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Product Description
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Cisco Umbrella Platinum - technical support - for Cisco Umbrella
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Service & Support
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Technical support
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Service Included
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Phone consulting
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Service Availability
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24 hours a day / 7 days a week
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Software Title
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Cisco Umbrella
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License Qty
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5 named support contacts
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Licensing Program
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Software Volume Purchasing (SVP)
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Licensing Details
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Dedicated Technical Account Manager
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General
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Type
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Technical support
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Service Included
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Phone consulting
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Service Availability
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24 hours a day / 7 days a week
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Software
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Software Title
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Cisco Umbrella
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Installation Type
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Hosted
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Hosted Service Type
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SaaS
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License Qty
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5 named support contacts
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Licensing Program
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Software Volume Purchasing (SVP)
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Licensing Details
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Dedicated Technical Account Manager
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Details
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Service & Support
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Phone consulting - response time: 30 min - availability: 24 hours a day / Monday-Sunday - priority 1 ¦ Phone consulting - response time: 1 business day - availability: 24 hours a day / Monday-Friday - priority 2 ¦ Phone consulting - response time: 2 business days - availability: 24 hours a day / Monday-Friday - priority 3 ¦ E-mail consulting - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - priority 1 ¦ E-mail consulting - response time: 1 business day - availability: 24 hours a day / Monday-Sunday - priority 2 ¦ E-mail consulting - response time: 2 business days - availability: 24 hours a day / Monday-Sunday - priority 3
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