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Tenable Premium Technical Support
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Main Specifications
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Product Description
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Tenable Premium Technical Support - technical support
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Service & Support
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Technical support
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Service Included
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Phone consulting
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Response Time
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1 hour
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Service Availability
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24 hours a day / 7 days a week
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General
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Type
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Technical support
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Service Included
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Phone consulting
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Response Time
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1 hour
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Service Availability
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24 hours a day / 7 days a week
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Details
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Service & Support
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Phone consulting - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - priority 1 ¦ Phone consulting - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - priority 2 ¦ Phone consulting - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - priority 3 ¦ Phone consulting - response time: 24 hours - availability: 24 hours a day / Monday-Sunday - priority 4 ¦ E-mail consulting - availability: 24 hours a day / Monday-Sunday ¦ Web support - availability: 24 hours a day / Monday-Sunday ¦ Web knowledge base access ¦ Report - 1 incident per quarter ¦ Inspection - 1 incident per quarter ¦ Inspection - 1 incident per month ¦ Planning
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