Technical support - for Veeam Backup Essentials Enterprise Plus - upgrade license - 2 sockets - upgrade from Veeam Backup Essentials Enterprise - phone consulting - 1 month - 12x5 - response time: 2 business hours
| Main Specifications | |
|---|---|
| Product Description | Veeam Basic Support - technical support - for Veeam Backup Essentials Enterprise Plus - 1 month |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 month |
| Response Time | 2 business hours |
| Service Availability | 12 hours a day / 5 days a week |
| Software Title | Veeam Backup Essentials Enterprise Plus |
| License Type | Upgrade license |
| License Qty | 2 sockets |
| Upgrade from | Veeam Backup Essentials Enterprise |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 month |
| Response Time | 2 business hours |
| Service Availability | 12 hours a day / 5 days a week |
| Software | |
| Software Title | Veeam Backup Essentials Enterprise Plus |
| Installation Type | Locally installed |
| License Type | Upgrade license |
| License Qty | 2 sockets |
| Upgrade from | Veeam Backup Essentials Enterprise |
| Details | |
| Service & Support | Phone consulting - 1 month - response time: 2 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 1 ¦ Phone consulting - 1 month - response time: 8 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 2 ¦ Phone consulting - 1 month - response time: 12 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 3 ¦ Phone consulting - 1 month - response time: 24 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 4 ¦ Web support - 1 month - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday ¦ Web knowledge base access - 1 month ¦ New releases update - 1 month |