Technical support (additional) - for Veeam Backup Essentials Universal License - 5 instances - prepaid - includes first year 24/7 uplift - phone consulting - 4 years - 24x7 - response time: 1 h
| Main Specifications | |
|---|---|
| Product Description | Veeam Production Support - technical support (additional) - for Veeam Backup Essentials Universal License - 4 years |
| Service & Support | Technical support (additional) |
| Service Included | Phone consulting |
| Full Contract Period | 4 years |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | Veeam Backup Essentials Universal License |
| License Qty | 5 instances |
| License Pricing | Prepaid |
| Licensing Details | Includes first year 24/7 uplift |
| General | |
| Type | Technical support (additional) |
| Service Included | Phone consulting |
| Full Contract Period | 4 years |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | Veeam Backup Essentials Universal License |
| Installation Type | Locally installed |
| License Qty | 5 instances |
| License Pricing | Prepaid |
| Licensing Details | Includes first year 24/7 uplift |
| Details | |
| Service & Support | Phone consulting - 4 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 4 years - response time: 3 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 4 years - response time: 6 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Phone consulting - 4 years - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Web support - 4 years - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 4 years ¦ Web knowledge base access - 4 years |