Technical support - for Veeam Availability Suite Universal License - upgrade license - 10 instances - upgrade from Veeam Backup Essentials Universal License - phone consulting - 1 month - 24x7 - response time: 1 h
| Main Specifications | |
|---|---|
| Product Description | Veeam Production Support - technical support - for Veeam Availability Suite Universal License - 1 month |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 month |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | Veeam Availability Suite Universal License |
| License Type | Upgrade license |
| License Qty | 10 instances |
| Upgrade from | Veeam Backup Essentials Universal License |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 month |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | Veeam Availability Suite Universal License |
| Installation Type | Locally installed |
| License Type | Upgrade license |
| License Qty | 10 instances |
| Upgrade from | Veeam Backup Essentials Universal License |
| Details | |
| Service & Support | Phone consulting - 1 month - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 month - response time: 3 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 1 month - response time: 6 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Phone consulting - 1 month - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Web support - 1 month - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 month ¦ Web knowledge base access - 1 month |