Technical support - for Cisco DNA Advantage - Cloud License - Tier 2 - phone consulting - 1 month - 24x7 - response time: 30 min
| Main Specifications | |
|---|---|
| Product Description | Cisco Solution Support - technical support - for Cisco DNA Advantage - 1 month |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 month |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | Cisco DNA Advantage |
| License Type | Cloud License |
| License Qty | Tier 2 |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 month |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | Cisco DNA Advantage |
| Installation Type | Locally installed |
| License Type | Cloud License |
| License Qty | Tier 2 |
| Details | |
| Service & Support | Phone consulting - 1 month - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Web support - 1 month - response time: 1 hour (next business day for requests outside of business hours) - availability: business hours - severity level 3/4 ¦ E-mail consulting - 1 month - availability: 24 hours a day / Monday-Sunday ¦ Fax-on-demand - 1 month - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 month |